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WhatsApp AI-Powered WhatsApp Automation

AI WhatsApp Chatbot for Customer Support and Lead Capture

A WhatsApp chatbot is an AI assistant that answers customers on your WhatsApp Business number. With Social Intents, you connect the number through Meta's official API, train the bot on your website, and let it answer around the clock. It can look up orders, add leads to your CRM, and hand the chat to your team in Microsoft Teams, Slack, or Google Chat when a person is needed.

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Updated · Order lookup & leads · What it costs

WhatsApp Business
AI Chatbot Active
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Hi! I'm interested in your premium plan. What's included?

Great question! 🎉 Our Pro plan includes 5,000 conversations a month, an AI chatbot with custom training, and CRM integrations. Business adds priority support. Would you like me to walk you through the features?

🤖 AI Assistant

Yes please! Also, can I talk to sales?

Absolutely! I'll connect you with our sales team right now. They'll receive this chat in Microsoft Teams.

🔄 Transferring...

2B+

WhatsApp Users Worldwide

98%

Message Open Rate

75%

Questions Handled by AI

24/7

Automated Responses

What Can a WhatsApp Chatbot Do?

A WhatsApp chatbot automates conversations, captures leads, and provides instant customer support, all on the messaging platform your customers already use.

Answer FAQs Automatically

AI learns your business and answers common questions instantly. Pricing, hours, shipping, returns: handled automatically 24/7.

Capture & Qualify Leads

Collect contact info, qualify prospects with questions, and send leads directly to your CRM or sales team. See the CRM actions.

Book Appointments

Connect with Calendly or Cal.com to let customers book meetings directly through WhatsApp chat.

Product Recommendations

Help customers find the right products based on their needs. Send product cards, images, and buy links.

Order Status Updates

Customers check order status and tracking on WhatsApp. The bot verifies the order number and email first. How it works.

Human Handoff

Smart escalation when AI can't help. Transfers complex questions to your team in Teams, Slack, or Google Chat.

Coexistence Mode

NEW

Keep your WhatsApp Business App. The chatbot answers routine questions while you keep replying from your phone, and every message syncs to the same conversation.

Learn about Coexistence →

Order Lookup, Leads, and Tickets on WhatsApp

Answering questions is the start. With AI actions, the same bot can fetch real order data, create CRM leads, and open tickets while the customer is still in WhatsApp. Each action starts from a ready-made template.

Look up orders

The bot asks for the order number and checkout email (or ZIP). Both must match on our servers before the AI sees the order.

  • Shopify
  • WooCommerce
  • BigCommerce
  • Adobe Commerce / Magento
  • Your own REST API

Capture leads

When someone wants sales to follow up, the bot collects their details and creates the lead for you.

Open support tickets

Bug reports and order problems become tickets with the chat transcript attached.

  • Zendesk, Freshdesk, Gorgias
  • HubSpot tickets
  • Jira and Linear issues

Book meetings

Send a booking link so customers pick a time without leaving the chat.

Example: order lookup on WhatsApp

Where's my order? It's #4821
Happy to check. What email did you use at checkout?
jordan@example.com
One moment while I look up your order...
Order #4821 shipped on Tuesday with UPS and is out for delivery today. Want the tracking link?
  • Verified first. A wrong email returns nothing, so nobody can fish for someone else's order.
  • Trimmed data. Addresses and phone numbers are stripped before the AI sees the order.
  • Shopify stores: the Social Intents Shopify app sets up order lookup for you.

Custom AI actions are included on the Pro and Business plans, and you can try them free during the 14-day trial.

How to Create a WhatsApp Chatbot

Five steps, no coding. Most teams are answering WhatsApp with AI in about 15 minutes.

  1. 1

    Connect your WhatsApp number

    Open Integrations and click Connect on the WhatsApp card. Say whether the number already runs in the WhatsApp Business App (that turns on Coexistence mode), then sign in with Meta and verify the number.

  2. 2

    Train the AI on your business

    Add your website, sitemap, files, and Q&A pairs on the Knowledge page. The bot answers from this content. See training your chatbot.

  3. 3

    Pick the engine and who answers

    On the AI Agent tab, choose ChatGPT, Claude, or Gemini. GPT-5.6 Luna and GPT-4o are included; Claude and Gemini use your own API key. Then choose whether the AI answers every chat or only when your team is offline. Guides: ChatGPT, Claude, Gemini.

  4. 4

    Route WhatsApp to that widget

    In Settings > Channels > WhatsApp, send the number to the widget with your bot. That widget also decides where handoffs land: a Teams channel, Slack channel, Google Chat space, or the web inbox.

  5. 5

    Test from your phone

    Message your business number from a personal phone. The bot replies within seconds. Ask for a person to check that the handoff reaches your team.

Create Your WhatsApp Chatbot

Powered by Leading AI Models

Choose the AI engine that best fits your needs. All models are trained on your specific content.

ChatGPT

ChatGPT (OpenAI)

GPT-5.6 Luna and GPT-4o are included in every plan, so there is no API key to manage. Bring your own key for GPT-5.6.

Learn more →
Claude

Claude (Anthropic)

Known for thoughtful, nuanced responses. Great for detailed explanations and following complex instructions.

Learn more →

How to connect WhatsApp to Claude

Gemini

Gemini (Google)

Fast Flash models for high-volume chat, and Pro models with a large context window for detailed questions.

Learn more →

Connect WhatsApp to Your Team's Workflow

When your WhatsApp chatbot needs to escalate to a human, the conversation transfers seamlessly to Microsoft Teams, Slack, or Google Chat. Your team responds from tools they already use.

Teams
Microsoft Teams

WhatsApp chats appear as Teams messages

Slack
Slack

Respond to WhatsApp from Slack channels

Google Chat
Google Chat

Handle WhatsApp conversations in Google Workspace

Learn about WhatsApp Live Chat
Human handoff in progress
Teams

Customer from WhatsApp is now chatting with Sarah in Microsoft Teams

WhatsApp Rules and What It Costs

WhatsApp has a few rules that shape how any chatbot works, plus two separate costs.

The 24-hour window

After a customer messages you, the bot and your agents can reply freely for 24 hours from their last message. After that, WhatsApp requires an approved message template to restart the conversation.

Your Social Intents plan

  • Basic, 1 number$79/mo
  • Pro, 5 numbers + AI actions$132/mo
  • Business, 10 numbers$265/mo

Month-to-month prices; save 20% with annual billing. Unlimited agents on all three. Compare plans.

Meta's message fees

Replies inside the 24-hour window are free. Template messages are charged per message by Meta, based on category and the customer's country, and billed to your WhatsApp Business Account. See Meta's WhatsApp pricing.

AI usage on the included GPT-5.6 Luna and GPT-4o models has no extra charge. Claude and Gemini are billed by Anthropic or Google on your own key.

WhatsApp Chatbot FAQ

A WhatsApp chatbot is an AI assistant that answers customer messages on your WhatsApp Business number. It can answer FAQs, look up orders, collect leads, book appointments, and route complex questions to human agents. Social Intents chatbots use ChatGPT, Claude, or Gemini trained on your own business content.
Connect your WhatsApp Business number from the Integrations page, train the AI on your website and documents, pick ChatGPT, Claude, or Gemini on the AI Agent tab, and route WhatsApp to that widget under Settings > Channels > WhatsApp. No coding is required, and most teams are live in about 15 minutes.
Yes. Order lookup actions work with Shopify, WooCommerce, BigCommerce, Adobe Commerce (Magento), or your own REST API. The bot asks for the order number and the checkout email or ZIP code, and both must match on our servers before the AI sees the order. Addresses and phone numbers are stripped from the data the AI receives.
Yes. Lead capture actions create contacts in HubSpot directly, and in Salesforce, Microsoft Dynamics 365, Pipedrive, Zoho CRM, Freshsales, or Intercom through Zapier, Make, or Power Automate. Custom AI actions are on the Pro and Business plans and can be tried free during the trial.
When the bot can't answer, or the customer asks for a person, the conversation is handed to your team in Microsoft Teams, Slack, or Google Chat, with the full history. Unlike website chat, WhatsApp has no offline form, so if no one is available the message waits in the queue until an agent picks it up.
WhatsApp lets businesses reply freely for 24 hours after the customer's last message. After that, you need an approved message template to restart the conversation. Templates are created in your Meta account and can be sent from the Social Intents web inbox.
WhatsApp is included on the Basic plan ($79/month, or $69/month billed annually, 1 number), Pro ($132, or $99 annually, 5 numbers and AI actions), and Business ($265, or $199 annually, 10 numbers), all with unlimited agents. Meta charges separately for template messages; replies inside the 24-hour window are free. GPT-5.6 Luna and GPT-4o are included at no extra cost.
Yes. With Coexistence mode, the chatbot runs alongside the WhatsApp Business App on your phone. The bot handles routine questions through the Cloud API, you can still reply from the app, and all messages sync to the same conversation.

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