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WhatsApp Live Chat for Teams, Slack & Google Chat
Social Intents connects your WhatsApp Business number to Microsoft Teams, Slack, Google Chat, or a built-in web inbox, so your whole team can answer WhatsApp customers from the tools they already use. Keep the WhatsApp Business App on your phone with Coexistence mode, let an AI chatbot cover nights and weekends, and go live in about 15 minutes.
Updated · Setup steps · What it costs
Why WhatsApp for Business?
The messaging app your customers already use every day
Global Reach
WhatsApp is the #1 messaging app in over 100 countries. Meet customers where they already are.
End-to-End Encryption
WhatsApp's encryption keeps conversations private and secure. Build trust with customers.
Rich Media Support
Share images, documents, videos, and voice messages. Provide visual support when needed.
Everything You Need for WhatsApp Support
Powerful features to manage WhatsApp conversations at scale
Quick Replies
Save time with pre-written responses for common questions.
Analytics Dashboard
Track response times, message volume, and agent performance.
Auto-Tagging
Automatically categorize conversations for easier routing and reporting.
Office Hours
Set availability schedules and auto-respond when your team is away.
Desktop Notifications
Never miss a message with real-time alerts in Teams, Slack, or Google Chat.
CRM Integration
Connect to Salesforce, HubSpot, and more to log conversations automatically.
Transcripts
Full conversation history for training, compliance, and quality review.
Multi-Language
AI auto-translation helps you support customers in any language.
Respond From Your Favorite Tools
WhatsApp messages flow into Teams, Slack, Google Chat, or your website inbox
Microsoft Teams
WhatsApp chats appear as Teams messages. Reply without leaving Teams.
Slack
Get WhatsApp notifications in Slack. Use threads for organized conversations.
Google Chat
Seamless integration with Google Workspace. Manage WhatsApp from Google Chat.
Website Team Inbox
No integration needed. Use Social Intents' built-in inbox to support your whole team from the browser.
Your customers message you on WhatsApp. Your team replies from Teams, Slack, or Google Chat. No new inbox. No missed messages.
The Smarter Alternative to Standalone WhatsApp Platforms
Most WhatsApp tools make you learn and manage yet another platform. Social Intents works inside the tools your team already uses every day.
Other WhatsApp Tools
- Requires your team to learn a brand new dashboard
- Agents switch between their team chat and a separate WhatsApp app
- Per-agent seat pricing adds up as your team grows
- No Microsoft Teams integration
- Complex setup and onboarding
Social Intents
- Works inside Teams, Slack, or Google Chat you already use
- Built-in website team inbox, no integration required
- Unlimited agents, no per-seat pricing
- Deep Microsoft Teams integration for enterprise teams
- Live in 15 minutes, no developer needed
One WhatsApp Number, Unlimited Agents
Stop juggling multiple phones. Social Intents gives your entire team access to a shared WhatsApp inbox. Each agent responds from their favorite tool.
Multiple agents can view and respond to the same WhatsApp conversations without conflicts.
Each team member responds from Teams, Slack, or Google Chat, whatever they already use.
Complete conversation history synced across all platforms. Never lose context.
Keep your WhatsApp Business App active! Owner uses phone, team uses Social Intents, and messages sync automatically. How it works →
How to Set Up WhatsApp Live Chat
Five steps, no code, and no developer. Most teams send their first test message in about 15 minutes.
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1
Click Connect on the WhatsApp card
In Social Intents, open Integrations and click Connect on the WhatsApp card. You need a Meta Business account and a phone number, new or one you already use.
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2
Answer one question about your number
Is the number already active in the WhatsApp Business App on a phone? Choose Yes to keep the app working alongside Social Intents (Coexistence mode). Choose No for a landline, a new number, or Cloud API only.
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3
Sign in with Meta and verify the number
Meta's signup window opens. Pick your WhatsApp Business Account (or create one) and verify the number. Social Intents then registers it with the WhatsApp Cloud API and subscribes to message webhooks for you.
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4
Choose where WhatsApp chats go
In Settings > Channels > WhatsApp, pick the widget for the number. That widget decides whether chats land in a Microsoft Teams channel, a Slack channel, a Google Chat space, or the web inbox. You can also show the agent's name on replies and let agents start outbound conversations.
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5
Send a test message
Message your business number from a personal phone. It shows up in your team tool within seconds, and your reply goes back to the customer on WhatsApp. Agents don't need WhatsApp or a phone to answer.
Full walkthrough: Setting up WhatsApp Business. Adding more lines? See multiple WhatsApp numbers.
Keep the WhatsApp Business App With Coexistence Mode
Connecting a number to the WhatsApp Cloud API normally switches off the WhatsApp Business App for that number. Coexistence mode keeps both running, so the owner can keep replying from a phone while the team answers from Teams, Slack, or Google Chat.
| When this happens | What you see |
|---|---|
| A customer messages your number | The message appears in the WhatsApp Business App and in Social Intents. |
| An agent replies from Teams, Slack, or Google Chat | The customer gets it on WhatsApp, and it also shows in the app's chat history. |
| Someone replies from the WhatsApp Business App | Social Intents adds the reply to the conversation transcript, so the team sees the full thread. |
Good fit when
- Your team already answers customers from the WhatsApp Business App
- Some people prefer the phone app and others prefer Teams or Slack
- You want to run both side by side while you try Social Intents
Worth knowing
- Notifications arrive in both places, so agree on who answers from where
- The AI chatbot replies through the Cloud API, and customers see it as normal
- Coexistence has no extra charge from Social Intents or Meta
Step-by-step guide: WhatsApp Coexistence mode.
What WhatsApp Live Chat Costs
There are two separate costs: your Social Intents plan, and Meta's WhatsApp message fees.
Your Social Intents plan
- Basic, 1 WhatsApp number$79/mo
- Pro, 5 WhatsApp numbers$132/mo
- Business, 10 WhatsApp numbers$265/mo
Month-to-month prices shown; annual billing saves 20% ($69, $99, and $199 a month). Every plan with WhatsApp includes unlimited agents, so adding your whole team doesn't add seat fees. Try it free for 14 days with no credit card. Compare plans.
Meta's WhatsApp fees
- Replies are free inside the 24-hour window. When a customer messages you, you have 24 hours from their last message to reply with free-form messages at no charge.
- Templates are charged per message. To start a conversation or follow up after the window closes, WhatsApp requires an approved message template. Meta charges per delivered template, based on its category (marketing, utility, or authentication) and the customer's country.
- Meta bills you directly. Fees go to the payment method on your WhatsApp Business Account, not through Social Intents.
Rates change by country, so check Meta's current WhatsApp pricing.
Connect Multiple WhatsApp Numbers to One Shared Inbox
Managing multiple business locations, brands, or departments? Social Intents lets you connect multiple WhatsApp Business numbers to a single shared inbox, so your team can handle all conversations from one place.
Connect numbers for different locations, departments, or brands. All visible in one unified inbox.
Route messages from specific numbers to dedicated Teams channels or Slack workspaces.
Track metrics by number. See response times and volume for each location or department.
What are your return policies?
We offer hassle-free returns within 30 days of purchase! Just bring your receipt and the item in original condition. Would you like me to start a return for you?
Yes please!
Train an AI Bot on Your Business
Scale your support without scaling your team. Train a custom AI chatbot on your knowledge base to handle common questions 24/7, only escalating to humans when needed.
Upload docs, FAQs, or website content. The AI learns your business instantly.
Never miss a WhatsApp message, even at 3am on a holiday.
AI handles routine questions, seamlessly transfers complex issues to your team.
One WhatsApp number. Your whole team behind it. Unlimited agents, AI answers around the clock, and every conversation in one place.
Frequently Asked Questions
Everything you need to know about WhatsApp live chat for business
Social Intents connects your WhatsApp Business account to Microsoft Teams, Slack, or Google Chat. When a customer sends a WhatsApp message, it appears as a conversation in your team chat platform. Any agent on your team can respond without leaving the tool they already use. AI chatbots can also handle routine questions automatically 24/7 and escalate to a human when needed.
Yes, Social Intents connects through the official WhatsApp Business API (also called the WhatsApp Business Platform). This is Meta's approved solution for businesses that need multi-agent support, automation, and CRM integrations. Social Intents handles the connection setup and walks you through the verification process — no developer experience required.
Yes — this is one of the core advantages of Social Intents. Unlike the standard WhatsApp Business App which is limited to a single device, Social Intents gives your entire team a shared inbox for one WhatsApp number. All agents see incoming messages, any agent can reply, and the full conversation history is shared. Basic plans and above include unlimited agents at no extra per-seat cost.
No — with Coexistence Mode, you keep full access to your WhatsApp Business App on your phone. The business owner can continue using WhatsApp normally while the team manages conversations through Social Intents in Teams or Slack. All messages sync automatically between both platforms so nothing is missed.
Yes. Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, help docs, or custom data, and it automatically answers WhatsApp questions 24/7. When a customer needs a human, the AI hands off the conversation to your team in Teams or Slack with full context. You can also use AI Actions to collect leads, schedule appointments, or create CRM records directly from chat. For a step-by-step setup, see how to connect WhatsApp to Claude.
Yes. WhatsApp media messages — images, PDFs, documents, and voice notes — are delivered directly into your Teams channel or Slack conversation so your team can view and respond in context. Your agents can also send files and images back to customers through WhatsApp from within Teams or Slack.
WhatsApp is included on the Basic plan ($79/month, or $69/month billed annually, 1 WhatsApp number), Pro ($132, or $99 annually, 5 numbers), and Business ($265, or $199 annually, 10 numbers), all with unlimited agents and no per-seat fees. Meta's WhatsApp fees are separate and billed by Meta: replies inside the 24-hour customer service window are free, and template messages are charged per message based on category and the customer's country. A 14-day free trial is available with no credit card required. See what WhatsApp live chat costs or the pricing page.
Most businesses are live within 15–30 minutes. You connect your WhatsApp Business number, link it to your Teams or Slack workspace, and optionally train an AI chatbot on your content. There's no code to write and no developer needed. Our setup wizard walks you through each step, and our support team is available if you get stuck.
Have more questions? Read the WhatsApp setup docs or book a demo.
Start Connecting on WhatsApp Today
Join thousands of businesses using WhatsApp for customer communication. Respond from Teams, Slack, or Google Chat with AI that handles routine questions.
No credit card required • Live in about 15 minutes • Cancel anytime