Live Chat Software for Your Website

Live chat software is a tool that allows businesses to communicate with website visitors in real-time through a chat widget. It enables instant customer support, sales conversations, and lead capture directly on your website. Modern live chat solutions like Social Intents also include AI-powered chatbots that can handle questions automatically when your team is unavailable.

Adding live chat to your website takes just minutes with Social Intents. Simply sign up, connect your preferred messaging platform (Microsoft Teams, Slack, Google Chat, or Zoom), customize your chat widget's appearance, and copy a single line of code to your website. We also offer plugins for WordPress, Shopify, Wix, Squarespace, and other popular platforms that require no coding at all.

Social Intents offers plans starting at $39/month with a 14-day free trial. Unlike many competitors that charge per agent, all our plans include unlimited agents. This means you can add your entire team without worrying about escalating costs. AI chatbot capabilities are also included at no extra charge.

Yes! Social Intents is specifically designed to work with Microsoft Teams, Slack, Google Chat, Zoom, and Webex. When a visitor starts a chat on your website, the conversation appears directly in your team's messaging app. Your agents can respond without leaving the tools they already use every day, eliminating context switching and improving response times.

Social Intents includes AI chatbot capabilities powered by ChatGPT, Claude, or Gemini on all plans. You can train the AI on your website content, knowledge base, or custom documents. The AI chatbot handles common questions 24/7, qualifies leads, and seamlessly hands off to human agents when needed. There's no extra charge for AI features.

Live chat offers significant advantages over email for many use cases. Response times are instant rather than hours or days. Customers prefer real-time interaction. Studies show 73% of customers prefer live chat over email. Live chat also has higher customer satisfaction rates (92% vs 61% for email) and can handle multiple conversations simultaneously. For sales, live chat captures leads while visitors are actively engaged on your site.

Yes, Social Intents live chat is fully mobile responsive. Your visitors can chat from any device - smartphone, tablet, or desktop. Your agents can also respond to chats from the Microsoft Teams, Slack, or Google Chat mobile apps, ensuring you never miss a conversation even when away from your desk.

When no human agents are available, Social Intents AI chatbots can handle visitor questions 24/7. You can also display an offline form to collect visitor contact information for follow-up. The AI chatbot can answer questions, provide information, and qualify leads even outside business hours.

Live chat significantly improves sales conversions. Studies show websites with live chat have 40% higher conversion rates. Visitors who engage with live chat are 82% more likely to convert to customers. Live chat allows you to answer purchase questions instantly, overcome objections, and guide visitors through the buying process in real-time.

Social Intents takes security seriously. We are SOC 2 compliant and GDPR ready. All data is encrypted with 256-bit SSL. We offer data processing agreements for enterprise customers. Our platform integrates with secure enterprise tools like Microsoft Teams and Google Workspace, ensuring your conversations stay protected.