Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> …
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, …
Are you considering adding live chat to your website? On this page, you’ll discover how to do it in under 2 minutes. Keep on reading for a step-by-step guide to adding live chat on your …
Do you plan to use Slack with clients? Wondering how to use Slack effectively as the main communications channel for clients? I know – Email is still the prevailing method for client communications. A report …
Do you want to use Slack efficiently? Looking for the best Slack commands to speed up chatting? According to a Slack survey, paid customers actively spend about 90 minutes per working day in Slack. That’s …
28+ Best Slack Slash Commands to Boost Your Productivity Read More »
Are you planning to get proactive with your customer service? Looking for advice to form a proactive customer service strategy? Did you know? – A Gartner survey found that proactive customer service results in a …
How to Implement Proactive Customer Service (and Why Do It) Read More »
Are you struggling to convert website visitors into buyers? Looking for live chat sales techniques that would help you increase conversions? Surveys and various research have confirmed it over and over again – Live chat …
8 Live Chat Sales Techniques You Should Try Right Now Read More »
Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get …
Are you looking to optimize your website to get more leads? Wondering what are the best lead generation tools for your website? Let’s not beat around the bush here – Generating leads is, without a …
