How do I add live chat to BigCommerce?

Adding live chat to BigCommerce is easy: 1) Sign up for Social Intents, 2) Copy the embed code from your dashboard, 3) In BigCommerce, go to Storefront > Script Manager, 4) Add a new script and paste the code. The chat widget appears on all store pages.

Does BigCommerce live chat include AI chatbots?

Yes, Social Intents includes AI chatbots powered by ChatGPT, Claude, and Gemini. You can train the chatbot on your product catalog to answer questions about products, shipping, returns, and order status automatically.

Can I respond to BigCommerce chats from Microsoft Teams or Slack?

Yes! Social Intents integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Your team can answer customer questions from your BigCommerce store without leaving their preferred communication platform.

BigCommerce Store

AI Chatbot Active

#1 BigCommerce Live Chat App

Boost BigCommerce Sales with AI-Powered Live Chat

More than just chat. AI chatbots answer product questions, help customers check orders, and guide them to checkout - all while your team responds from Slack or Teams.

Easy Script Manager installation - no coding
AI trained on your product catalog
Respond from Teams, Slack, or Google Chat

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Trusted by 50,000+ e-commerce stores worldwide

35%

Avg. Sales Increase

50K+

Stores Worldwide

4.8★

Customer Rating

5 min

Average Setup Time

Built for E-commerce

Why BigCommerce Stores Choose Us

The only BigCommerce live chat app that lets your team respond from the tools they already use.

Reduce Cart Abandonment

Answer product questions before customers leave. Real-time chat intervention can recover up to 30% of abandoned carts.

Reply from Teams or Slack

Your team is already in Microsoft Teams or Slack. Respond to BigCommerce store visitors without switching apps.

AI Chatbot for Products

Train an AI chatbot on your product catalog. Answer sizing, shipping, and product questions automatically 24/7.

Boost Average Order Value

Proactive chat helps upsell and cross-sell. Recommend products while customers are browsing your store.

Match Your Brand

Customize colors, icons, and messaging to match your BigCommerce theme. White-label option removes our branding entirely.

Unlimited Agents

No per-seat pricing. Add your entire support and sales team at no extra cost. Scale as your store grows.

5-Minute Setup

Add Live Chat to BigCommerce in 3 Steps

No coding required. Use BigCommerce's Script Manager and start chatting with customers.

Create Your Widget

Copy Embed Code

In BigCommerce, go to Storefront → Script Manager. Create a new script and paste your embed code in the Footer.

Start Selling

Answer product questions, recover abandoned carts, and convert more visitors into buyers. All from your existing chat tools.

Add to BigCommerce Store

E-commerce Features

Features Built for BigCommerce Stores

Everything you need to increase sales and deliver exceptional customer support.

AI Product Bot

Train AI on your catalog to answer product questions automatically.

Cart Alerts

Get notified when high-value carts are about to be abandoned.

Proactive Chat

Auto-trigger chats on checkout or product pages to help customers.

Sales Analytics

Track chats, conversions, and revenue generated from live chat.

Multi-Language

Auto-detect and translate chats for international customers.

Order Lookup

Let customers check order status directly in the chat widget.

Business Hours

Set store hours and let AI handle chats when you're closed.

Mobile App

Respond to customers on the go with iOS and Android apps.

FAQs

BigCommerce Live Chat Questions

Everything you need to know about adding live chat to your BigCommerce store.

Adding live chat to BigCommerce is easy: 1) Sign up for Social Intents and create a widget, 2) Copy your embed code, 3) In BigCommerce go to Storefront → Script Manager, 4) Create a new script, set Location to Footer and select All Pages, 5) Paste your code and save. The chat widget appears on your entire store.

No, our chat widget is optimized for e-commerce performance. It loads asynchronously and adds less than 50KB to your page. We've designed it specifically to not impact your store's Core Web Vitals or conversion rates.

Yes! You can train the AI on your product catalog, FAQs, shipping policies, and return information. The chatbot uses ChatGPT, Claude, or Gemini to answer customer questions accurately. It can handle sizing guides, product comparisons, and availability questions 24/7.

When a customer starts a chat on your BigCommerce store, a message appears in your designated Teams or Slack channel. Your team replies directly in Teams/Slack, and the response is sent to the customer in real-time. No need to log into a separate dashboard.

Plans start at $39/month with unlimited agents. No per-seat fees that add up. You get the full BigCommerce integration, AI chatbot capabilities, and team integrations. We offer a 14-day free trial so you can test everything before committing.

Absolutely. Customize colors, chat icon, welcome messages, agent avatars, and position. Higher-tier plans include white-label options to completely remove Social Intents branding, making the chat appear as a native part of your BigCommerce store.

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